Contact

Ph. (816) 298-0691

clientservices(at)hhbandwagon.com

We operate by appointment only but would be happy to schedule a time Monday – Friday that works for you.

Frequently Asked Questions

WHAT TYPE OF ARTWORK FILES SHOULD I SUBMIT WITH MY ORDER?

We accept both PC and Mac based Adobe Photoshop and Adobe Illustrator compatible formats. Ideally we like to see illustrator files with no clipping masks and all text converted to outlines on a solid background! The list includes the following formats: .gif, .jpg, .png, .tif, .psd, .pdf, .ai, .eps

HOW LONG WILL IT TAKE FOR ME TO GET MY ORDER?

Our turnaround time will always vary based on our current workload. Average turnaround time is 15-21 business days. During our busiest season in the summer, 3-4 weeks turnaround time is normal. Please e.mail us to see what the current timeline is. If you’re needing an order within a certain time frame send us an e.mail and we’ll see what we can do for you.

Without written expressed and agreed upon completion dates with rush fees applied all orders are subject to our ever adjusting production schedule.

HOW LONG DOES SHIPPING TAKE?

Shipping can take anywhere from 1-4 days depending on your location.

CAN I CHOOSE DIFFERENT SHIRT SIZES AND COLORS IN THE SAME ORDER? HOW ABOUT STYLES?

Yes, within the same print run you can choose any shirt size or shirt color that you’d like. You can also mix and match what you’re ordering. Say for instance, you want 40 shirts and 10 pullover hoodies? We can do that at no extra charge!

WHAT IS YOUR MINIMUM ORDER?

Our minimum order 24 pieces for 1-3 colors with standard plastisol printing. Certain printing styles may require higher minimums. Need something below that? Send us an e.mail and we’ll see if we can help you out.

DO YOU OFFER RUSH SERVICES?

Yes we do! Keep in mind that rush orders must first be approved by us prior to being processed. In extreme circumstances we may be forced to refuse rush orders based on our current workload and needed turnaround time.

Rush orders do incur “rush fees” which range from 10-50% of the total invoice price before shipping. These charges are determined by the total invoice price and the demands of the order. A small run w/ multiple designs will see a higher rush percentage than would a larger volume order of only 1 design.

WHAT SHIRT COLORS ARE AVAILABLE?

Check out our pricing page and click on a specfic brand in the price chart to pull up that brand’s color choices!

HOW CAN I PAY FOR MY ORDER?

We accept nearly all forms of payment. Among those are Visa, Mastercard, Discover, and American Express. We also accept Paypal, checks, and money orders. If you’re going to be coming in person then cash is ok too!

The only thing to keep in mind, is that if you plan on using American Express we do charge a 2% processing fee added onto the order total.

I'M IN A TOURING BAND, CAN YOU SHIP SHIRTS TO ME WHILE I'M ON THE ROAD?

Sure thing! We do this all of the time. In order to avoid lost packages we do recommend that you either a) Ship to someone you know or b) ship to a UPS Store. Shipping directly to a venue can be a BIG MISTAKE. Most “venues” aren’t open in the morning when UPS is most likely to make the delivery. This can result in your package being held up in shipping limbo and makes it really difficult for us to help out because we’re not physically there to re-ship it.

UPS Stores charge a $5.00 fee for each box they hold for pickup. This is a small price to pay for a level of security that comes from knowing your shirts will be there when they’re supposed to be.

I'M ORDERING 100 SHIRTS BETWEEN 2 DESIGNS, WHY AM I BEING CHARGED AS IF I WAS ONLY ORDERING 50?

The quantity price breaks you see on our pricing page do not apply to total quantity but instead the quantity per design. Setting up and running an order of 500 pieces in 1 design is much easier to do than 500 pieces of 5 different designs and would hence receive a $0.50 price break per shirt.

HOW BIG CAN YOU PRINT ON ___________ ?

Here’s the basic breakdown of the sizing:

YOUTH SIZE PRINT = 10″ x 16″
STANDARD PRINT = 15″ x 20″
JUMBO PRINT = 18″ x 25″
STUPID JUMBO PRINT = 20″ x 28″

CROSS ZIPPER HOODIE PRINT = 15″ x 18.5″
SLEEVE PRINT = 4″ WIDE